FAQ

Due to the temperature changes that can occur during shipping, whether that's high heat or cold, the molecules in your perfume can become temporarily destabilized. We reccommend resting your perfume for 48 hrs before sniffing. We also understand new purchase impatience and think that it's pretty cool to sniff right when you get it, then sniff after 48 hours and once again after a full week. The evolution can be pretty amazing!

We currently ship to the U.S. and Canada, including Alaska and Hawaii!

Unused and unopened products may be returned within 14 days for a full refund.

Opened products may be returned in the following circumstances: if you experience an adverse reaction or there is a defect or problem with your order. Please contact us at samar.pitcrew@gmail.com with your order number in the subject line and we're happy to help!

"Clean" is an unregulated term without a set definition, and as a consequence, there are many interpretations that unfortunately lead to a misinformed public. Since we do not find them to be useful or informative, we choose to leave "Clean" and "free from" out of our marketing and instead prioritize what is inside our products and their intended benefits.

SAMAR is proudly Cruelty Free and does not engage in animal testing. It should be noted for educational purposes, that all ingredients approved for personal care usage have at some point in their history been tested on animals and that is how they gained FDA approval for commercial sales.

All of our perfumes are vegan and any typically animal derived ingredients such as musk, historically obtained by unethical means, are either plant-derived or synthetic recreations.

Sustainability is important to us and it's a nuanced and complex project that extends beyond just the products being sold. We prefer to say we're a sustainable work in progress.

The steps we've taken so far include:

- We've turned to biotechnology for many ingredients to reduce the demand on land and resources that natural ingredients require.

- We are mindful about the environmental and human impact of our sourcing and opt to work with vendors and manufacturers who have sustainable agricultural practices and prioritize the well being of their employees.

- Our packaging is mostly biodegradable (both at home & at waste disposal centers), recyclable, or aluminum that can be refilled over and over again, repurposed, and easily recycled curbside. We are currently researching new bottling options for our fragrances so all components, not just the glass bottles, can be recycled.

We see these as "good starts" and are dedicated to learning and exploring with the goal of offering better.

Joy of joys! We are now offering 2ml samples of all perfumes. On the product page, just select "2ml sample" then add to cart.

We offer free shipping on orders of $45 or more.

Your order will ship up to 14 days after it has been received, and we estimate an additional 2-7 days in transit depending on the destination. Important note that due to COVID-19, there may be slight shipping delays. Please allow up to 30 days from the day you placed your order for it to arrive to you.

If you still haven't received your order 14 days after it has been shipped, please contact USPS to file a claim: www.usps.com⁄help⁄claims. If they are unable to locate your package, you have the option to request we issue a refund or re-send the product. As this will be an issue on the shipping end, we appreciate your patience as we work towards a solution. To reach us: info@samarpitcrew.com